FAQS

Frequently Asked Questions

Town Utility Services

If you still have a question regarding your town utility services, please contact City Hall, (918) 255-6045.

How is the water quality tested?

It's mandated by law to report a quality test each year to all users.

Download 2016 South Coffeyville CCR Water Quality Report

How to report a water outage or leak?

During Business Hours: (918) 255-6045

After Business Hours Hotline: (620) 515-0030

When is my bill due?

Bills are due on the 15th of each month.  After the due date, a 10% penalty is added.  If it isn't paid by the 25th of the month, services are disconnected.  If the 15th or the 25th falls on a Saturday or Sunday, bills are due on the following Monday.

Are there late fees for late utility payments?

Bills are due on the 15th of each month.  After the due date, a 10% penalty is added.  If it isn't paid by the 25th of the month, services are disconnected.  If the 15th or the 25th falls on a Saturday or Sunday, bills are due on the following Monday.

Do I get my meter deposit back?

Yes, when service is disconnected or put in another person's name, final readings are taken and a final bill prepared.  The meter deposit is then applied to the remaining balance.  If there are any monies remaining, that amount is returned to the occupant.

When are readings taken each month?

Between the 5th and the 15th.

How much are utility deposits?

Renter's Deposit $250.00

Owner's Deposit $ 130.00

Businesses $190.00

How to report electric outage?

During Business Hours: (918) 255-6045

After Business Hours Hotline: (620) 515-0030

How do I resume services after they've been disconnected?

During Business Hours: Call City Hall, (918) 255-6045. If you are disconnected, there is a $100.00 reconnect fee added to your bill if it is reconnected DURING normal business hours.  

After Business Hours: After business hours, there is a $100.00 reconnect charge and they are to contact the Maintenance Department 620-515-0030.

How do I get bulky trash items picked up?

If a bulk item needs to be picked up, they will need to call city hall, (918) 255-6045, and the city will notify the town's waste management provider, Waste Connections.

Where is the city dump?

The Town of South Coffeyville doesn't have a city trash dump, but we do have a town clean-up twice per year.  The closest City Dump that residents are allowed to use is in Bartlesville, OK. Residents would need to call the Osage Landfill in Bartlesville, OK for more information (918) 336-3159.

Osage Landfill

83 County road 2712,
Bartlesville, OK 74003
Office Phone: 918-336-3159
Email: cust5014@wcnx.org

Website: OsageLandFill.com

How can I make a bill payment after hours?

#1 - Drop Box at City Hall (Money Order or Check Only)

#2 - Call (877) 591-8768 & Have your account information ready & credit card ready

#3 - Pay Online - Go to www.MyUtilityPayment.com  & Have your account information & credit card ready

When will my dumpster and trash cans get picked up?

Polycarts and Bulk Items are picked up on Mondays starting at 5 a.m.

Dumpsters are serviced on Monday and Thursday.

Where I can get updates about citywide utility outages or issues?

#1 - Call City Hall (918) 255-6045

#2- View the City Alerts within the town's news center

#3 - View the Town's Facebook Page